Subject to the Consumer Guarantees outlined below, we offer an exchange or store credit on full priced clothing only. We cannot offer a refund. Please note that anything that is not full priced clothing or unworn full priced prayer outfits cannot be exchanged. This includes any sale items, accessories, prayer mats, attar & perfume. Scarves, caps, and niqabs cannot be exchanged due to hygiene reasons. In order to qualify for an exchange, the merchandise must fulfill the following conditions:
- Proof of purchase (receipt) is accompanied with the returned merchandise.
- The merchandise is unworn, unwashed, unused, and in its original condition with all tags intact.
Items must be returned within the following time frames:
- In-store: 7 days from date of purchase
- Online (Australia & New Zealand): 14 days from date of delivery
- Online (International): 30 days from order placement.
REFUND POLICY :
We can offer a refund, exchange, or discount for damaged or faulty items. These include products that are not of acceptable quality, not fit for their purpose, or different from their description or sample. Please note that this does not include normal wear and tear of merchandise over time. Damaged or faulty items must be returned within a reasonable timeframe. Please see the consumer guarantees below for more information. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise marked as seconds or sample products must be chosen carefully, as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose, or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
Our customer service team is unable to review any worn or used items via email or phone. All items must be physically returned via mail or in person in-store to be processed in accordance with the process detailed below.
ONLINE PURCHASES ONLINE CANCELLATIONS & ORDER AMENDMENTS :
Unfortunately, we are unable to cancel or make any amendments to online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colors and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
FAULTY, DAMAGED, OR INCORRECTLY DESCRIBED ITEMS :
When returning or exchanging a faulty, damaged, or incorrectly described item, ZUHD will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by ZUHD prior to sending goods back to us. Should you need further assistance regarding this process, please contact ZUHD Customer Service.